ClarwynIT

How we work

A clear process, recorded in writing

No sales calls and no meetings to book. Each step leaves a written record you can refer back to. If something is easier to show than describe, we can offer a short, optional screen-share (screen only, with no camera or video), but writing is always the default.

  1. Choose how to start

    For a fixed package, order online. For Clarwyn Care, Cyber Essentials or custom work, complete the short form. It takes about five minutes.

  2. Fixed packages: order, invoice, setup questionnaire

    The order form covers your business, users and domain. We confirm your order in writing within one working day, check the work fits the package and email an invoice payable by bank transfer, together with a short setup questionnaire about your users, mailboxes, data and devices. The turnaround starts when the completed questionnaire is returned, and work begins once the invoice is paid.

  3. Everything else: a written plan and fixed price

    Within one working day you receive a plain-English plan: what we will do, what we need from you, the timescale and the fixed price. Reply "approved" or pay the invoice to proceed.

  4. Secure access

    We send step-by-step instructions to grant access through Microsoft's own admin tools using a named admin account. We never ask for your personal password, and you can remove access at any time.

  5. Work completed and logged

    Changes are made with minimal disruption, often outside your working hours. Anything your team needs to do, such as setting up the Authenticator app, comes with a short illustrated guide.

  6. Written handover

    You receive a handover document covering what was configured, who holds admin access, where settings live and what to do if something goes wrong.

  7. Optional: Clarwyn Care

    For ongoing support, Clarwyn Care covers starters and leavers, everyday requests and monthly checks, all by email.

Why in writing?

Written requests are clearer, easier to check and fit around your day. You do not need to be free at the same time as us, and you always have a record of what was agreed and done.

Urgent issues

Put "URGENT" in the subject line and we will look at it first. Every Clarwyn Care request receives a first written reply within one working day on Essentials, or within four working hours on Plus, during support hours (Monday to Friday, 9:00 to 17:30, excluding bank holidays). Your handover document also includes a recovery checklist, so you are never stuck if you are locked out.