How we work
A clear process, recorded in writing
No sales calls and no long screen-sharing sessions. Each step leaves a written record you can refer back to.
Choose how to start
For a fixed package, order online. For Clarwyn Care, Cyber Essentials or custom work, complete the short form. It takes about five minutes.
Fixed packages: order, invoice, setup form
The order form covers your business, users and domain. We confirm your order in writing within one working day, check the work fits the package and send an invoice payable by bank transfer. Work starts once the invoice is paid and your setup details are complete.
Everything else: a written plan and fixed price
Within one working day you receive a plain-English plan: what we will do, what we need from you, the timescale and the fixed price. Reply "approved" or pay the invoice to proceed.
Secure access
We send step-by-step instructions to grant access through Microsoft's own admin tools using a named admin account. We never ask for your personal password, and you can remove access at any time.
Work completed and logged
Changes are made with minimal disruption, often outside your working hours. Anything your team needs to do, such as setting up the Authenticator app, comes with a short illustrated guide.
Written handover
You receive a handover document covering what was configured, who holds admin access, where settings live and what to do if something goes wrong.
Optional: Clarwyn Care
For ongoing support, Clarwyn Care covers starters and leavers, everyday requests and monthly checks, all by email.
Why in writing?
Written requests are clearer, easier to check and fit around your day. You do not need to be free at the same time as us, and you always have a record of what was agreed and done.
Urgent issues
Put "URGENT" in the subject line. On Clarwyn Care Plus, urgent requests receive a reply within four working hours. Your handover document also includes a recovery checklist, so you are never stuck if you are locked out.